Privacy Policy

Privacy Policy

Nick & Hugo

Last updated: April 2026

Introduction

Nick & Hugo (“we”, “us”, “our”) is a senior concierge service providing practical daily help in Bournemouth & Poole. This Privacy Policy explains how we collect, use, and protect your personal information in accordance with UK GDPR.

Information We Collect

•  Contact details (name, phone, email, address) when you enquire or book.

•  Details about the person receiving help (name, age, basic needs).

•  Payment information (processed securely via third-party providers).

•  Usage data from our website (cookies for analytics).

How We Use Your Information

•  To provide and manage our services (bookings, scheduling, communication).

•  To respond to your enquiries.

•  To improve our website and services.

•  For legal and accounting purposes.

Legal Basis

We process your data based on:

•  Contract (to provide the services you request)

•  Legitimate interests (running our business)

•  Legal obligations

Sharing Your Information

We only share data with:

•  Trusted helpers/staff (DBS checked)

•  Payment processors and accountants

•  Legal authorities if required by law

We do not sell your personal data.

Your Rights

You have the right to: access, correct, delete, or restrict your data. Contact us to exercise these rights.

Cookies

We use essential cookies for the website to function and analytics cookies (you can manage these in your browser).

Contact Us

Nick & Hugo

Bournemouth, Dorset, UK

Email: nickandhugo@gmail.com

Phone: 07462704179